Frequently Asked Questions

What touch features are supported?

For a list of all touch features please click here.

Where can I adjust the scroll speed?

The scroll speed is a global Windows setting. I can't be set per device. That's why we don't offer a scroll speed adjustment.

In order to adjust the scroll speed please use the standard Windows Mouse Settings. In Windows search for scroll or wheel.

Help, I can't uninstall the application!

You need to exit the application before uninstalling it.
Click here for more help.

What Bluetooth radios are supported?

In general it should work with Broadcom chipsets as Apples uses them with their products. 

Here more help for Bluetooth issues.

Why shall I use a private email address?

If you buy a license or contacting us it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

end faq