Frequently Asked Questions

The Control Panel still show an Error

The Magic Trackpad 2 should run on any Windows 10+8 64bit version when connected with the USB cable. Bluetooth support depends on the right Bluetooth chipset, stack and driver.

Windows 7 users have to perform manual assignment which might not work on every system.

Why is Windows 7 not really supported?

Apple decided to skip Windows 7 support. It is possible to make the driver work but we don't advice and support it.

However we will offer full Windows 7 support in 2017. Watch this space for updates. 

Will there be a Windows 7 or any 32bit version for the Magic Trackpad 2?

Yes - We will offer full Windows 7 and full 32bit support for the Magic Trackpad 2 in 2017. Watch this space for updates.

Where can I adjust the scroll speed?

The scroll speed is a global Windows setting. I can't be set per device. That's why we don't offer a scroll speed adjustment for now.

In order to adjust the scroll speed please use the standard Windows Mouse Settings. For your convenience there is Speed button in the user interface opening the Windows settings dialog.

What touch features are supported?

For a list of all touch features please click here.

Help, I can't uninstall the application!

You need to exit the application before uninstalling it.
Click here for more help.

What Bluetooth radios are supported?

The good news first: You can always connect the Magic Trackpad 2 with a USB cable, so it should always work independent from Bluetooth.

In general it should work with Broadcom chipsets as Apples uses them with their products. Apple also specifies Bluetooth 4.0 as a requirement but people reported it works with earlier Bluetooth radios as well, whereas we have reports that it disconnects a lot in some cases.

Here more help for Bluetooth issues.

Why shall I use a private email address?

If you buy a license or contacting us it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

end faq