Frequently asked questions

How do I connect my Magic Mouse?

To make your Magic Mouse work you need to pair/connect it to your computer via Bluetooth.
Click here for more help.

Scroll doesn't work with my Magic Mouse, HELP ME!

You might have an incompatible Bluetooth adapter or driver. More help here.

If scrolling worked for a while but suddenly stopped, your 28 day trial license has been expired. You need to buy a license to make scrolling work again.

Where can I adjust the scroll speed?

The scroll speed is a global Windows setting. I can't be set per device. That's why we don't offer a scroll speed adjustment for now.

In order to adjust the scroll speed please use the standard Windows Mouse Settings. For your convenience there is Speed button in the user interface opening the Windows settings dialog.

Will there be a Magic Mouse 2 battery indicator which works with Bluetooth?

Yes - We are working on a new version with full Bluetooth battery support for the Magic Mouse 2.

Will there be a Windows 7 or any 32bit version for the Magic Mouse 2?

Yes - We will offer full Windows 7 and full 32bit support for the Magic Mouse 2 in 2017. Watch this space for updates.

Why shall I use a private email address?

If you buy a license or contacting us it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

end faq