Frequently asked questions

There hasn't been much updates on this site because we're working hard on the next generation of the Magic Utilities.

We currently do beta testing of version 3 and have a stable beta release with all features. If you have a license contact us and we'll send you the beta details.

Will the next version 3 be a free upgrade?

No, the next version 3 of the Magic Utilities will be a paid upgrade. A current version 1.x or 2.x license won't work with the new version, but existing customers will get a discount when upgrading.

The new version 3 will have a new trial period, so everybody can try it, even with the old version or BootCamp installed!

Please do NOT ask:

  • for any price or other numbers, we don't have them yet.
  • for what will be new. The wait (and upgrade) will be worth it.
  • for a release date, it's coming when it's ready
  • for an extended trial version so you can wait until the new version has been released. If you need your device working now, buy a license now

Can I get beta access?

Yes, in case you have (or buy) a license, contact us for details.

In an ideal world we like to provide beta access for everybody, but for various reasons that's not possible. So as a compromise we give everybody with a license beta access.

How do I connect my Magic Mouse?

To make your Magic Mouse work you need to pair/connect it to your computer via Bluetooth.
Click here for more help.

Scroll doesn't work with my Magic Mouse, HELP ME!

You might have an incompatible Bluetooth adapter or driver. More help here.

If scrolling worked for a while but suddenly stopped, your 28 day trial license has been expired. You need to buy a license to make scrolling work again.

Where can I adjust the scroll speed?

The scroll speed is a global Windows setting. I can't be set per device. That's why we don't offer a scroll speed adjustment for now.

In order to adjust the scroll speed please use the standard Windows Mouse Settings. For your convenience there is Speed button in the user interface opening the Windows settings dialog.

Will there be a Magic Mouse 2 battery indicator which works with Bluetooth?

Yes - We are working on a new version with full Bluetooth battery support for the Magic Mouse 2.

Will there be a Windows 7 or any 32bit version for the Magic Mouse 2?

Yes - We will offer full Windows 7 and full 32bit support for the Magic Mouse 2 in the next upgrade.

Why shall I use a private email address?

If you buy a license or contacting us it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

end faq