Frequently asked questions

The year 2017 ends soon and there hasn't been much updates on this site because we're working hard on the next generation of the Magic Utilities.

Our goal for release was Christmas 2017. It will be a bit later so Santa has some time to recover. Expect a Magic Christmas in March 2018.

In the meantime, have a wonderful Christmas and a happy new year.

Will the next version be a free upgrade?

No, the next version of the Magic Utilities will be a paid upgrade. A current license won't work with the new version, but existing customers will get a discount when upgrading.

The new version will have a new trial period, so everybody can try it, even with the old version or BootCamp installed!

Please do NOT ask:

  • for any price or other numbers, we don't have them yet.
  • for what will be new. The wait (and upgrade) will be worth it.
  • for an extended trial version so you can wait until the new version has been released. If you need your device working now, buy a license now.

Are the extra fn+F keys supported?

All the extra fn+F keys: fn+F1 - F4, fn+F7 - F12 media and volume and eject at the top of the keyboard are currently not supported in this initial release.

We will add fn key support in the next upgrade.

Is the new Magic Keyboard with Numeric Keypad supported?

Yes, the new Magic Keyboard with Numeric Keypad is basically supported since version 1.10. We will add full support with the next upgrade.

The numpad doesn't work (Magic Keyboard with Numeric Keypad)

Windows NumLock is off. Press the Clear key to turn NumLock on or off.

Why are some keys are swapped?

Your Apple keyboard is not fully compatible with the Windows default keyboard layout. Install our Magic Keyboard Layouts and follow these instructions to solve this issue.

"Magic Keyboard", "Wireless Keyboard", why are there different names?

Apple Wireless Keyboard

The offical name of Apples first wireless keyboard back in 2003 was Apple Wireless Keyboard (A1016). The updated models 2007 (A1255), 2009 (A1314) and 2011 (A1314) still got this name.

MagicKeyboard Home In 2015 Apple redesigned the keyboard and named it Magic Keyboard (A1644), which makes a lot of sense as there is the Magic Mouse and the Magic Trackpad.

Will there be a battery indicator for the Apple Wireless Keyboard?

Yes - We will offer full battery indicator support for the Apple Wireless Keyboard with the next upgrade.

Will there be a Windows 7 or any 32bit version for the Magic Keyboard?

Yes - We will offer full Windows 7 and full 32bit support for the Magic Keyboard with the next upgrade.

Why shall I use a private email address?

If you buy a license or contacting us it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

end faq